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Have all your medical questions answered

A benefit provided by Lowe's at no cost to you

How Grand Rounds helps

Frequently Asked Questions

When should I use Grand Rounds?

Use Grand Rounds when:

  • You need an expert. We get you a second opinion or personalized care plan from a world-leading expert.
  • You need support. We help you make tough decisions or help you decide if surgery is right for you.
  • You need answers. We tell you everything you need to know about a new diagnosis or existing condition.

In addition to the above circumstances, completing a Grand Rounds expert opinion is required before certain procedures in order to avoid being assessed a $1,000 penalty. The specific procedures include:
  • Knee replacement
  • Hip replacement
  • Lumbar spinal surgery

How do I get started?

Since it takes several weeks to complete the process and receive the expert opinion, please make sure to begin the process at least 2-3 weeks prior to surgery. It only takes 5 minutes to get started. Once you have started, you will have a personal care team helping you every step of the way. You can call or message your care team at any time with any question you may have. The complete process of working with Grand Rounds for an expert opinion takes about 2-3 weeks. Sign up today to get started from your online patient dashboard, mobile application, or call us at 1-888-243-6643.

What is the Lowe’s Required Second Opinion Service?

Lowe’s cares about your health and wants you to receive the quality healthcare you need and deserve. That is why Lowe’s has launched a required second opinion service when an employee or eligible dependent is recommended for a hip or knee replacement, or lumbar spinal surgery. Lowe's has partnered with Grand Rounds to provide eligible employees and their dependents with the ability to check an initial diagnosis, confirm treatment or learn more about a current condition at no cost and from the comfort of your own home. Also beginning in 2017, if any member does not utilize a Center of Excellence or obtain the required expert opinion service through Grand Rounds prior to obtaining a hip or knee replacement, or lumbar spinal surgery, the member will be assessed a $1,000 penalty.

Can Grand Rounds still help me if I don’t need a knee or hip replacement, or a lumbar spinal surgery?

Yes. In fact most people who use Grand Rounds are not considering any of these procedures.

Am I required to follow the advice of Grand Rounds?

You have no obligation to follow the recommendations provided by Grand Rounds; just getting the information is all you need to avoid the $1,000 penalty. In fact, Grand Rounds will help you share the information with your doctor so you can discuss your options together.

What if it’s an emergency?

If you have an emergency surgery, working with Grand Rounds will not affect your medical plan fees. Emergency surgery is defined as non-elective surgery performed when the patient's life is in jeopardy or delay could result in permanent impairment of health.

Who can use Grand Rounds?

Grand Rounds is available to eligible Lowe’s employees and their covered dependents. Lowe’s provides this service so that you have access to high-quality medical care and are able to achieve better health outcomes.

How much will Grand Rounds cost?

Grand Rounds is fully covered by Lowe’s and is available at no cost to you and your covered dependents. Simply enter your information and Grand Rounds will waive all fees. If you receive medical services in person, normal plan guidelines apply.

What can I expect from Grand Rounds?

Once you get started with Grand Rounds, a member of your Care Team will reach out to you to learn about your exact needs. They will then take care of all the logistics of your case, from finding the right expert to collecting your medical records. After you have received guidance, your Care Team will follow up with you to answer any questions and make sure your needs have been met.

What areas does Grand Rounds specialize in?

Grand Rounds can help with all conditions and specialty areas. Our top areas include: neck or back pain, knee-related issues, chronic headaches or migraines, cardiac issues, IBS or Crohn’s, fibromyalgia, sports injuries, cancer, pediatric care, pregnancy complications and much more.

How does Grand Rounds select high-quality physicians?

Grand Rounds physicians are selected on a number of different criteria, such as their institution, training, patient outcomes and procedure volumes. In addition, we match you to a physician that specializes in your exact area of need.

What will my doctor think about Grand Rounds reviewing my case?

Most physicians are highly receptive to receiving another opinion on a complicated medical issue. You should not be concerned about offending your treating physician as their primary goal is to help you get better, and this opinion is simply an additional resource to do so. A good way to frame the conversation with your local treating physician is:

  • “I requested a consultation about [condition] and here's what I learned…"
  • "Here's what I was surprised to find out..."
  • "Dr. Smith recommended these options for my care because of these reasons…"

Will this information go to my employer?

In accordance with HIPAA, any personal health information you share with Grand Rounds is confidential and not shared with your employer. Grand Rounds will communicate with your medical carrier to ensure you avoid the $1,000 penalty. Grand Rounds will not share any medical or case information, which is available only to you and your Care Team.

Is Grand Rounds part of my insurance?

Grand Rounds is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Grand Rounds is to provide you with useful information about your health so that you receive proper treatment.

How does Grand Rounds use social security numbers?

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Grand Rounds benefit.

I have other questions. Where should I go?