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Massachusetts General Hospital has partnered with Grand Rounds, a leading digital health care company, to offer remote second opinions from

Mass General doctors in virtually every medical specialty.

  • Medical record collection

  • Evaluation of a diagnosis or treatment plan

  • Review of surgical options

  • Written second opinion from a Mass General specialist

  • Supportive and accessible care team

Frequently Asked Questions

I’d like to receive a remote second opinion from Massachusetts General Hospital. What are the next steps?

You can call us between 9:00 am-9:00 pm EST at 1-800-391-5561 if you are located in the United States, or +1-775-440-2650 if you are located abroad and a member of the Grand Rounds Care Team will guide you through the process of starting a second opinion through the phone. Alternatively, you can start a second opinion online through our website at any time. To begin, please create an account.

What is the cost of a Massachusetts General Hospital Remote Second Opinion?

The cost for most second opinions is $850. This fee includes medical record collection, a written second opinion from a Massachusetts General Hospital specialist and guidance throughout the process from your personal Care Team at Grand Rounds (comprising a Staff Physician, Care Coordinator and Record Specialist). In rare cases, the complexity of the case will require our specialist to consult with other colleagues, including radiologists and pathologists. In these cases, an additional fee may be charged.

Will my insurance cover the cost of a Massachusetts General Hospital Remote Second Opinion?

Currently, most health plans do not cover remote second opinions or consultations, so patients are responsible for the cost of the second opinion. Massachusetts General Hospital cannot file a claim with your insurance carrier, nor can we provide a procedure (CPT) code for this service. If you have questions regarding this process, please call Grand Rounds at at 1-800-391-5561 if you are located in the United States, or +1-775-440-2650 if you are located abroad.

What is the timeline of the remote second opinion? How long will it take?

We do our best to deliver your written second opinion as quickly as possible. However, the timeline can be variable based on how quickly we can collect all of your medical records from your various medical providers, as well as the availability of the specialist best suited to review your case. On average, once your medical records have been collected, you and your local health care provider will receive your second opinion within two weeks.

Do I need to send my medical records?

The Grand Rounds Care Team will collect all of your medical records from the doctors you identify when creating an account with us. If, however, you already have all of your medical records on hand, you can send them directly to our Care Team for an expedited timeline.

Who chooses the physician providing my second opinion?

Staff at Massachusetts General Hospital will carefully review your second opinion request and identify the most appropriate specialist to handle your case. You may request a particular physician, and we will try to accommodate that request, but we cannot guarantee that specialist will be available and assigned to your case.

Is this service available to anyone?

Unfortunately, at this time, we cannot provide remote second opinions to patients living in Alabama, Alaska, Iowa, New Mexico, Rhode Island, Tennessee, Texas, and Washington due to regulatory constraints. If you live in one of these states and would like to schedule an in-person appointment for a second opinion at Massachusetts General Hospital, please call 617-726-4444.

Is my medical and payment information secure?

Massachusetts General Hospital and Grand Rounds are strongly committed to protecting the privacy and security of all our patients. The Grand Rounds online portal meets all federal requirements for protecting personal health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). In addition, Grand Rounds does not store any credit card information in their system. All financial transactions are processed by Grand Rounds securely using industry standard payment processing tools.

What is the affiliation between Grand Rounds and Massachusetts General Hospital?

Massachusetts General Hospital has partnered with Grand Rounds to offer remote second opinions from Mass General doctors in virtually every medical specialty and subspecialty. The Grand Rounds Care Team gathers and summarizes your medical records, images, and history. A specialist at Massachusetts General Hospital—individually selected because of expertise related to your case—will review your medical records, images and history, and provide a written second opinion.

I would rather visit Massachusetts General Hospital for an in-person appointment. What should I do next?

If you would prefer an in-person appointment at Massachusetts General Hospital instead of a remote second opinion, please call 617-726-4444 to schedule an appointment.

Can I schedule a follow up appointment with the specialist who provided my remote second opinion?

In most cases, yes. After you and your local doctor receive the second opinion, a physician from Grand Rounds will contact you to answer any questions and discuss next steps. If you would like to schedule an in-person appointment at Massachusetts General Hospital, please alert your Grand Rounds physician at this time. Please note, the cost of your remote second opinion cannot be applied to the bill for an in-person visit.