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Have all your medical questions answered

A FREE benefit provided to you by Phillips 66

How Grand Rounds helps

  • Remote second opinions from medical experts

  • Office visits with highly-rated, local doctors

  • Access to medical advice and treatment support

Grand Rounds services are completely confidential

Frequently Asked Questions

When should I use Grand Rounds?

Use Grand Rounds when:

  • You’ve received a diagnosis or have been recommended surgery or a form of treatment. We can provide a medical second opinion from a leading expert specializing in the area of need. For 3 in 5 patients, our experts recommend a change in the diagnosis or treatment.
  • You need a primary care physician or specialist for an in-person visit. We’ll get you into the office of one of the leading doctors within your insurance network, and even set the appointment for you.
  • You or a loved one is in hospital, and would like guidance for your care. We will reach out directly to you and your family to provide prompt support.

Who can use Grand Rounds?

Grand Rounds is available to all eligible employees and their covered dependents. Phillips 66 provides this service so that you have access to high-quality medical care and are able to achieve better health outcomes.

How much will this cost me?

Grand Rounds is fully covered by Phillips 66 and available at no cost to you and your covered dependents. Simply enter your information and Grand Rounds will waive all registration fees. Plan guidelines will apply for any treatments as a result of the Expert Opinion or Office Visit – Grand Rounds will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment for free.

What can I expect from Grand Rounds?

Once you get started with Grand Rounds, a member from your Care Team will reach out to you to learn about your exact needs. They will then take care of all the logistics of your case, from finding the right doctor to collecting your medical records. After you have received guidance from a Grand Rounds doctor, your Care Team will follow up with you to answer any questions and make sure your needs have been met, and start any additional cases if necessary.

What areas does Grand Rounds specialize in?

Grand Rounds physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears and much more.

How does Grand Rounds select its physicians?

Grand Rounds physicians are selected on a number of different criteria, such as their institution, training, patient outcomes and procedure volumes. As a result, Grand Rounds connects you with only high-quality doctors that specialize in your exact area of need.

What will my doctor think about Grand Rounds reviewing my case?

Most physicians are highly receptive to receiving another opinion on a complicated medical issue. You should not be concerned about offending your local physician as their primary goal is to help you get better, and this opinion is simply an additional resource to do so. A good way to frame the conversation with your local treating physician regarding the Second Opinion is:

  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”

Will this information go to my employer?

In accordance with HIPAA, any personal health information (PHI) you share with Grand Rounds is confidential and not shared with your employer or any other 3rd party. Your PHI is available only to you, your Care Team, and your Grand Rounds physician.

Is Grand Rounds part of my insurance?

Grand Rounds is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Grand Rounds is to provide you with useful information about your health so that you receive proper treatment.

How does Grand Rounds use SSN?

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Grand Rounds benefit.

I have other questions. Where should I go?